I want to upgrade/downgrade
Please contact us to upgrade your tickets prior to arrival. Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!
Archives: FAQs
I need to reschedule
CHANGE OF DATE REQUESTS: To change your ticket dates, please visit https://myorder.immersivevangogh.com/change_date Subject to availability and must be requested a minimum of 24hrs prior to your scheduled attendance. Please note there is a $4.99 rescheduling fee per VIP & Premium ticket, and a $9.99 rescheduling fee per Basic ticket.
Exhibit Hours
Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day. For entry time please see the ticketing calendar when you click BUY TICKETS
COVID-19 Update
To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including: • Touchless hand sanitization stations placed throughout the venue • Contactless payment encouraged throughout the venue • Enhanced, regular cleaning throughout the day on each floor • Contact tracing for …