Archives: FAQs

I want to upgrade/downgrade

Please contact us to upgrade your tickets prior to arrival. Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

I need to reschedule

CHANGE OF DATE REQUESTS: To change your ticket dates, please visit  Subject to availability and must be requested a minimum of 24hrs prior to your scheduled attendance. Please note there is a $4.99 rescheduling fee per VIP & Premium ticket, and a $9.99 rescheduling fee per Basic ticket.

Exhibit Hours

Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day.  For entry time please see the ticketing calendar when you click BUY TICKETS

COVID-19 Update

To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including: • Touchless hand sanitization stations placed throughout the venue • Contactless payment encouraged throughout the venue • Enhanced, regular cleaning throughout the day on each floor • Contact tracing for …

COVID-19 Update Read More »

Scroll to Top